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At Goo4TV, customer satisfaction and transparency are important to us. We aim to provide reliable IPTV subscriptions, responsive technical support, and fair refund procedures.
This Refund & Returns Policy explains how refunds, cancellations, and service-related issues are handled for digital subscriptions purchased through https://goo4tv.com/.
1. Our Digital Subscription Services
Goo4TV provides IPTV subscription services delivered electronically.
Our services may include:
Premium and Standard IPTV subscription plans.
Access to live TV channels, movies, and series.
A complimentary backup subscription.
Subscription activation assistance.
Technical guidance for compatible IPTV player applications.
Customer support during the subscription period.
Because our subscriptions are digital services, no physical products are shipped, and physical product returns do not apply.
2. Free Trial Before Purchase
Goo4TV offers a free 24-hour IPTV trial so customers can evaluate the service before purchasing a paid subscription.
The free trial allows customers to assess:
Streaming performance and picture quality.
Availability of preferred channels and content.
Compatibility with their internet connection and devices.
General service functionality.
If the initial trial does not provide enough time for evaluation, customers may request an additional trial, subject to approval.
We recommend testing the service on the device and internet connection intended for regular use.
A free trial does not remove any statutory consumer rights that may apply to a subsequent purchase.
3. Refund Eligibility
Customers may request a refund if they experience persistent subscription-related technical problems that our support team cannot resolve.
Customers who are dissatisfied with their purchased subscription may also request a refund.
Under Goo4TV’s standard refund arrangement, eligible refunds are calculated according to the unused portion of the subscription period.
Refund requests will be reviewed using the subscription activation date, purchased duration, remaining time, and any applicable consumer protection requirements.
We encourage customers to contact our support team before requesting a refund so that we can investigate and potentially resolve any issues.
4. Pro-Rated Refund Calculation
For eligible refunds under our standard policy, Goo4TV uses a proportional calculation based on the unused subscription period.
Refund Amount = Amount Paid × Remaining Subscription Time ÷ Total Purchased Subscription Time
Example
If a customer purchases a 12-month subscription for $60 and requests an eligible refund after 3 months:
Original subscription price: $60
Total subscription duration: 12 months
Used subscription duration: 3 months
Remaining subscription duration: 9 months
Refund: $60 × 9 ÷ 12 = $45
This is an illustrative calculation. Actual refunds depend on the amount paid, the unused subscription time, and applicable legal rights.
Where mandatory consumer law requires a different refund amount, the applicable legal requirement takes priority.
5. Technical Issues and Service Interruptions
If customers experience buffering, inaccessible channels, activation difficulties, or other technical problems, our support team will investigate the issue.
Depending on the cause, our team may:
Verify subscription activation and server status.
Provide configuration or troubleshooting assistance.
Recommend compatible IPTV applications.
Review available service alternatives.
Assist with the complimentary backup subscription.
If a subscription-related issue remains unresolved after reasonable troubleshooting, the customer may request an eligible refund based on the remaining subscription time.
Some streaming performance problems may depend on factors outside Goo4TV’s direct control, including internet connections, devices, network restrictions, and third-party applications.
These factors will be considered when investigating technical complaints, without limiting any mandatory legal rights.
6. Complimentary Backup Subscription
Goo4TV includes a complimentary backup subscription with its paid IPTV packages.
This additional subscription is offered to provide customers with an alternative service option.
Customers may use their backup subscription according to the applicable access conditions.
The backup subscription is provided without a separate purchase charge and does not normally have an independent cash refund value.
Providing a backup subscription does not eliminate a customer’s eligibility for a refund where the purchased service fails to meet applicable contractual or legal requirements.
7. Subscription Cancellation
Customers may request cancellation of their subscription by contacting our support team.
When cancellation is approved:
Subscription access may be terminated.
Any eligible refund will be assessed under this policy.
The unused subscription period will be used to calculate the standard pro-rated refund.
The customer will receive information about the outcome of the cancellation request.
Goo4TV subscriptions are sold for selected fixed durations. Customers are not automatically charged for renewal unless an automatic renewal arrangement has been expressly agreed to.
Cancellation does not affect rights that customers may have under applicable consumer protection laws.
8. Circumstances Affecting Refund Requests
Refund requests are assessed individually.
Factors that may affect the assessment include:
Whether the subscription was activated.
How much of the purchased subscription period has been used.
Whether the customer is experiencing an unresolved service issue.
Whether the problem is caused by a third-party application, device, or internet connection.
Whether a separate paid application purchase was made through an independent provider.
Whether applicable consumer law grants additional cancellation or refund rights.
Goo4TV does not intend to exclude or restrict any consumer rights that cannot legally be waived.
9. How to Request a Refund
To request a refund, contact Goo4TV through our official website or customer support channels.
Website: https://goo4tv.com/
Support channel: WhatsApp through the official website.
Email: [Insert official customer support email if available]
Please include:
Your name or the contact information associated with your order.
Your subscription activation date, if known.
Your purchased subscription package.
Your reason for requesting a refund.
A brief description of any technical problems experienced.
Our support team will review the information and may request additional details necessary to verify the purchase and resolve the request.
10. Refund Processing and Payment Methods
Approved refunds will normally be returned through the original payment method where feasible.
Where a refund through the original method is not possible, our team may discuss a suitable alternative with the customer.
The time required for funds to appear may vary depending on the payment provider, financial institution, or transfer method.
Any applicable statutory deadlines for issuing refunds will be respected.
Customers will be informed of the refund decision and relevant payment arrangements.
11. Third-Party IPTV Player Applications
Some IPTV player applications require separate activation fees or licenses.
These applications may be operated by independent third-party providers.
Where Goo4TV includes complimentary activation of an eligible IPTV player application as part of a subscription offer, the activation is provided according to the offer conditions.
Any separate purchases made directly from independent application developers are subject to the developer’s applicable refund arrangements and consumer protection law.
Refund eligibility for the Goo4TV subscription will be assessed independently from any third-party application purchase.
12. International Customers and Consumer Rights
Goo4TV operates from Morocco and serves customers in different countries.
Moroccan Law No. 31-08 provides consumer protection requirements, including withdrawal rights in certain distance-selling situations and applicable exceptions.
Customers in other jurisdictions may also have mandatory consumer rights that apply to their purchases.
Nothing in this Refund & Returns Policy is intended to override mandatory legal rights or remedies.
13. Changes to This Policy
Goo4TV may update this Refund & Returns Policy to reflect changes in business practices, services, or legal requirements.
The date at the top of this page will indicate the most recent update.
Changes will not retroactively remove mandatory rights relating to purchases made before the updated policy became effective.
14. Contact Goo4TV
If you have questions about subscriptions, cancellations, service issues, or refunds, please contact us.
Goo4TV Customer Support
Website: https://goo4tv.com/
Location: Morocco
WhatsApp: Available through our official website.
Email: [Insert official support email if available]
Our team is available to assist with subscription-related enquiries and refund requests.
